Clients have 15 days from the date of the invoice to request a refund with following exceptions:
- Clearance products are final sale and not eligible for refund.
- Custom products where client provided custom specifications for the product are not eligible for refund.
A 35% restocking fee applies to all eligible and approved refunds with the following exception:
- 10 or less boxes of Tile & Stone products will be charged 50% restocking fee.
All returned items are required to be in original condition client received them in to qualify for refund.